Refund policy
Returns Policy
We want you to be completely happy with your FlosSafe. If for any reason you're not satisfied, we offer a straightforward 30-day returns policy.
Your Right to Cancel:
Under the UK Consumer Contracts Regulations
2013, you have the right to cancel your
order within 14 days of receiving it,
for any reason, without needing to
provide an explanation.
We go further than the legal minimum —
we offer a 30-day returns window from
the date of delivery, because we want
you to feel completely confident
in your purchase.
How to start a return:
To request a return, please email us at
care@flossafe.co.uk within 30 days
of receiving your order. Include:
- Your full name
- Your order number
- The reason for your return
- A photo of the item if it is
damaged or faulty
We will respond within 1 to 2
business days with return instructions.
Please do not send items back without
contacting us first — returns sent
without prior authorisation cannot
be processed.
Condition of returned items:
To be eligible for a return and refund,
your item must be:
- Unused and in its original condition
- Returned in its original packaging
where possible
- Free from damage caused by misuse,
improper handling, or modification
Items that show signs of use, damage
caused by the customer, or that have
been deliberately altered will not
be accepted for return and will be
returned to the sender.
Return postage:
If you are returning an item because
you have changed your mind, return
postage costs are your responsibility.
We recommend using a tracked service
as we cannot be held responsible for
items lost in transit.
If the item is faulty, damaged on
arrival, or we sent the wrong item,
we will cover the cost of return
postage in full.
Non-returnable items:
The following cannot be returned
or refunded:
- Items returned after 30 days
of delivery
- Items that have been used,
modified, or damaged by the customer
- Items returned without prior
authorisation from us
- Orders where the delivery address
provided was incorrect at the
time of purchase
Fraud Protection:
We take fraudulent returns seriously.
All returned items are inspected
upon receipt. Any attempt to return
a different item to the one purchased,
claim a refund for an item not
returned, or make false claims
about damage or faults will be
reported to the relevant authorities
and payment providers.
We reserve the right to refuse
a refund if we reasonably believe
a return is fraudulent or abusive.
Exchanges:
We do not currently offer direct
exchanges. If you would like a
different product, please return
your original item for a refund
and place a new order.
Contact us:
If you have any questions about
our returns policy, please get
in touch:
Email: care@flossafe.co.uk
Website: flossafe.co.uk
We aim to respond to all enquiries
within 1 to 2 business days,
Monday to Friday.